There is no denying that 2020 has brought many surprises. (remember murder hornets?!?) User experience research has not been excluded from the effects of a pandemic. Changes in work environments, education, and social engagements are just a few examples of where our world has been turned upside down.

In my…

Measuring the user experience

Imagine you are working on an app that allows you to securely upload sensitive files online as part of a loan application process. …

Jeanne Harran

Product Researcher with a passion for travel.

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